Belonging. Presence. Truth told kindly. As the year winds down, a simple encounter on a recent trip stopped me in my tracks and re-centered how I think about human connection at work. It reminded me that four short phrases can radically change the way we show up for patients, families, colleagues—and even ourselves. In this piece, you’re invited to slow down, reflect, and choose one small shift that could transform your everyday interactions in the new year. 

In O&P care, the science gets you to “good”—but it’s the art that makes you unforgettable. Last week, I was slacking off…I went to Napa with my sister.  That trip inspired this blog.  While visiting a Napa winery that turns the same grape varietal from the same vineyard into very different wines, It made me think.  This blog explores how small, intentional nuances can elevate both patient care and staff development. Rather than “blending” people into protocols and roles, you’ll be challenged to notice and cultivate the unique strengths in each person you serve, moving everyday work closer to truly exceptional. 

Is mowing your own lawn a smart choice—or silently sabotaging your life and business? My neighbor’s comment sparked an introspection about time, value, and the hidden costs of “doing it all.” This story of lawn stripes, legacy, and opportunity cost will have you rethinking how you spend your time—both at home and in your clinic.

Ever felt overwhelmed by the nonstop hustle, whether it’s city traffic or your billing backlog? My recent walk through Dallas’ historic Dealey Plaza reminded me that even in the middle of chaos, there’s a way to find calm and control. Discover how a somber stroll led to a breakthrough in mastering healthcare billing processes—and why stepping back to “smell the coffee” could be the key to slashing your DSO and reclaiming your peace of mind. Don’t miss these real-world insights from the heart of downtown Dallas!