Blog

Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Lean Thinking: A Tool for Unlocking Efficiency and Patient Satisfaction

Are you tired of endless handoffs, unclear priorities, and bloated workflows draining your team’s energy? Discover how leading healthcare practices are boosting efficiency by 25% and client satisfaction by up to 30%—not by working harder, but by working smarter! Lean thinking isn’t about cutting corners; it’s about cutting waste. Learn the leadership secrets behind value stream funding and incremental budgeting that are transforming allied healthcare. Ready to unlock your practice’s true potential? Don’t miss these game-changing strategies—click to read more! 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Time - Your Most Valuable Currency 

You are in a 60 minute meeting where a co-worker is prattling on about something…you are not sure because you mentally checkout out minutes ago. Maybe you are thinking about the upcoming weekend.  Maybe you are thinking about something you need to get done at work.  Maybe you are sleeping with your eyes open.  I don’t know.  But what I DO know is---you will NEVER get that time back!  Oh…and one more thing, it’s not just about time…it’s real money too. Every minute you waste in a poorly run meeting costs your business $347! 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Tradition Vs Trends: Balancing Legacy and Innovation

Are you stuck between honoring tradition and chasing new trends? You’re not alone! Discover why clinging to the past or jumping on every innovation could be holding you back—and challenge me on how I think we can balance legacy with progress. Think about how you define true success and why patient care should always come first. Let’s thrive in an ever-changing O&P landscape.

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Rethinking Bottom Line Growth in O&P

Do you think you can only boost your bottom line by raising prices or slashing costs? Think again! In our line of work, those levers are out of your hands—but there’s a third, game-changing strategy you’re probably ignoring. If you are ready to break free from the old rules and unlock hidden profits, bear with me this week as I reveal a “secret weapon” that we all tend to disregard and under-appreciate.

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

UnitedHealthcare Under Investigation: Will DOJ’s Probe Finally Fix Broken Prosthetic Coverage?

Behind every denied claim is a patient left struggling. Will justice finally tip the scales for Americans needing prosthetic and orthotic care? The feds are taking on healthcare giants in a billion-dollar fraud battle-and the outcome could reshape access for millions of amputees. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

From Chaos to Clarity

Have you ever read "The Wealth of Nations" by Adam Smith? Better yet, have you ever wondered how it applies to O&P?  Join me in my quest to understand how a centuries-old book by an economist has practical application for today's O&P practice.

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Quiet Confidence

Quiet confidence speaks volumes. When your presence conveys clarity and composure, your team is more likely to remain focused on solutions, open to ideas, and actively engaged. It requires a shift from reaction to response and from immediacy to strategic patience. It can’t be faked. So how do we gain that confidence? 

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OPIE Software OPIE Software

Why Process Matters

Do you find yourself working in your company rather than working on your company? Does it seem like there is a lot of activity and everyone is busy, but the output doesn’t match the effort? Chances are, you need a little process improvement.  Let’s talk about that.

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Why are New Hires Ghosting Employers?

Is your company losing new hires before they even start? You’re not alone! Ghosting is on the rise, especially among younger workers, and it’s costing businesses time and money. Discover the real reasons behind this growing trend and the proven strategies that can help you turn no-shows into loyal team members. If you’re ready to stop the disappearing act and start building a more dependable workforce, read on!

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

From Firefighter to Business Leader: How to Stay Cool in Chaos

What do running a business and fighting fires have in common? More than you think! Learn how first responder strategies can help you tackle challenges, manage crises, and build a stronger team.

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Operations Scott Williamson - OPIE Software | Executive Director of Customer Experience Operations Scott Williamson - OPIE Software | Executive Director of Customer Experience

Takin’ Care of Business

Always learning, always sharing, always improving.  We are in Baltimore this week with some of the smartest people in O&P and we have great speakers too!  This week I am recapping day one of an incredible seminar put on by OPIE’s education department.  The far-reaching and immediately applicable takeaways will more than cover the cost of attendance.  Read on to find out what we are doing.

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OPIE Software OPIE Software

Mastering the Q1 Pivot

Is your practice ready to dominate in 2025? As Q1 ends, now's your chance to pivot and accelerate toward success. Learn the insider strategies top practices use to assess progress and skyrocket growth. Don't let another quarter slip by without maximizing your potential. Click now to unlock the secrets of Q1 mastery!!

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Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience

Are Emotions Hijacking Your Leadership?

Are you unknowingly handing over control of your practice to manipulators? A shocking 60% of emotionally reactive leaders fall prey to manipulation tactics. Discover the hidden dangers of letting emotions rule your decisions and how to reclaim your authority before it's too late! 

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OPIE Software OPIE Software

The Power of Curiosity: Lessons from an O&P Pioneer

Inventor, visionary, pediatric care specialist, and well respected are words used to describe my friend. In a world obsessed with self-promotion, he chose a different path. His story of genuine curiosity and listening has inspired countless lives. Click to find out how his demeanor is a life lesson in the art of making meaningful connections and leaving a lasting impact. 

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Inspiration Scott Williamson - OPIE Software | Executive Director of Customer Experience Inspiration Scott Williamson - OPIE Software | Executive Director of Customer Experience

Why 'Never Give Up' is Terrible Advice!

Think persistence is always the key to success? Think again! I saw a meme the other day that inspired this…just a few words. I want to explore a counter-intuitive strategy that could help you achieve unprecedented success. Discover when to push forward and when to pivot for maximum impact. Don't let outdated beliefs hold you back – master the art of strategic quitting today! 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Are You Sabotaging Your Leadership Without Knowing It?

Discover the hidden trap that's derailing even the smartest healthcare leaders! When this newly-promoted COO thought her expertise would guarantee success, she instead found herself facing unexpected resistance. Learn the three warning signs you're falling into the "Singular Story" trap and the simple 3-step method to transform team conflict into your secret weapon. Don't miss this game-changing approach that's helping allied practices boost collaboration and results practically overnight! 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

The Secret Language of O&P Success

Ever wonder why some practices seem to effortlessly attract referrals while others struggle? The secret isn't in your outcomes. Leading O&P clinics are mastering a powerful strategy. Your practice's next chapter starts here.

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

The Hidden Cost of Assumptions: When "Fast" Isn't Enough

I saw a video meme the other day. I know, you are not supposed to read anything into them.  But I can’t help it. The raw truth inspired this blog.  The meme was about a job offer. A candidate's shockingly confident (but hilariously wrong) answer reveals a massive blind spot in how we evaluate talent, make critical business decisions, and even choose business partners. Are YOU making the same expensive mistake in your practice? It could be costing you thousands. Read on to discover the simple solution smart practice owners are using. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Burnout to Breakthrough: The Hidden Revolution in O&P Practice Management

While burnout is real in O&P, something extraordinary is happening behind the scenes. Leaders are buzzing about a game-changing approach that's leaving startup solutions in the dust. Discover how one company's radical commitment is transforming patient care and practice efficiency. Find out why experienced practitioners are calling this the biggest paradigm shift in O&P management in decades. The future is here – are you ready?

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Taming the Imposter

You've just hired a smart young clinician, fresh out of school and brimming with potential. Their clinical skills are top-notch, but there's a catch – they're leaving a trail of ruffled feathers among your administrative staff. Sound familiar? Let’s take this on! 

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