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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Firefighter, Lighthouse, or Stoic

The audit letter lands on your desk Monday morning. Or your only technician suddenly quits. Watch what you do in the first ten minutes — do you rush to fix, rally the troops, or go cold and logical? You have a default reaction under pressure, and in a small practice where you're usually the only one at the wheel, that unnamed reflex runs the whole show. Knowing your reflex and making sure you're not the only one who can handle a crisis might be the cheapest resilience you can buy. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Playing the Long Game

CMS just proposed dropping traditional MIPS and pushing more doctors into ACOs. You don't bill Medicare that way, so why should you care? Because every referring surgeon you work with is about to get judged on outcomes you're already creating and probably not measuring. There's research proving your care saves the system real money. The question is whether you can prove it about your own patients, or whether you're leaving that conversation to someone else. Here's the sixty-day fix. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Back on the Radar

Competitive bidding program is coming back for 2028…and now requires mail order!  What started as just two O&P categories in 2021 has grown to three, with no clear sign of stopping. Nobody's published real numbers on what practices lost last round, but the rules for who gets paid are about to get more strict. If you fit OTS back, knee, or upper extremity braces, this could reshape a chunk of your revenue before you even see it coming. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Midyear Momentum: Carrying the American Spirit into the Second Half of Your Year

Next week, don’t let your momentum slow down. As we hit the halfway point of the year and celebrate America’s 250th birthday, it’s the perfect time to take a hard look at what’s actually moving your practice forward and what’s holding it back. In this midyear reflection, we break down the simple habits, processes, and leadership behaviors that separate steady practices from stressed ones—and how to refocus your team for a stronger, smoother second half before the year gets away from you. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Compliance Nightmare? How Audits, Accreditation, and the FCA Could Sink Your Practice

Think compliance is just paperwork? A single audit slip, accreditation miss, or False Claims Act misstep can cost your O&P practice thousands. Discover how Medicare audits, accreditation rules, and the FCA collide in real practice life—and what daily habits actually protect you. You’ll learn the workflow gaps that can trigger red flags, why “busy” is not a defense, and how smarter documentation and billing tools can be your best shield against regulatory disaster. Don’t wait for an audit letter to find out you’re exposed. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

How Your Practice Can Help the Prior Auth Crisis

Insurance companies aren't saving money when they deny a prosthesis. They're just moving the cost — onto your patient, onto the system, and often right back onto themselves. The research is unambiguous. The problem is what you do about it at the practice level, today, with the staff and systems you already have. Here's a practical look at what may help. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

The Clock is Running

You just hired a new clinician.  Fresh out of residency, this person you found seems ideal. They are smart, they believe in your vision…maybe they will take the reins someday. You’re training them, introducing them to your patients, trusting them with your reputation. And statistically, there's a real chance they won't be in your clinic in ten years. That's not pessimism. That's the first real data we've ever had on O&P career attrition — and it's worth your attention. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Live, From Baton Rouge

Two days. Packed sessions. Conversations that actually mattered. From outcome measure discipline to LCD updates that will affect every practice in the country, LAOP 2026 delivered. Oh, and OPIE 2.0? Let's just say people had questions — a lot of them. 

If you're wondering what the sharpest practitioners in O&P are thinking about right now, this one's worth three minutes of your time. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Is Your Practice Ready for a Cyberattack?

Your front office just clicked a phishing link. Your systems are locked. Everything grinds to a halt. Sound far-fetched? It's happening to small medical and allied healthcare practices just like yours every day. A 2025 Healthcare Cyber Resilience Report confirms what many of us have been slow to accept — cybersecurity is no longer an IT problem, it's a business survival problem. Here's what small O&P practices need to know. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

It’s Time to Revisit Your SWOT

Your Medicare playbook just changed again—and if you missed the fine print, your eligibility checks, prior auths, and even expansion plans could already be at risk. Between new HETS vendor rules, fresh DMEPOS appeal routing, updated benefit‑category guidance, and added prior‑auth requirements on key HCPCS codes, it’s getting harder to tell where your real exposure is hiding. In this post, I’ll show you how a 60‑minute SWOT turns all that noise into a clear, actionable O&P leadership game plan. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

CRUSH, O&P, and a Better Way to Fight Fraud

Medicare says it wants to CRUSH DMEPOS fraud—but right now, it can’t even see who actually treated the patients. That blind spot is exactly why honest O&P clinics keep getting hammered with audits and prior auth chaos while bad actors slip through. There’s a ridiculously simple fix CMS isn’t using yet: put the treating clinician’s NPI on every O&P claim. Want less nonsense from payers? It might start with one short message to your DME MAC. 

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OPIE Software OPIE Software

Limb Loss Awareness Month Ended. Our Work Hasn’t. 

Limb Loss Awareness Month ended yesterday but the fight for our patients continues. 

This year, the Amputee Coalition, AOPA’s Policy Forum, and the So Every BODY Can Move campaign quietly shook the ground under payers and policymakers. Coverage rules are shifting, states are rewriting laws, and O&P voices are finally being heard (maybe?). 

What are you doing about it? Will your practice help sustain the wave…or watch from the shore wringing your hands? 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Setting Goals

If setting goals in your practice mostly falls flat, you’re not alone. Research shows the way we usually set goals practically guarantees overload, firefighting, and burnout—not meaningful change. This week, I am flipping the script: one goal per “season,” behavior-based targets instead of abstract wishes, and guardrails, so you don’t accidentally break the rest of your practice while chasing a metric. If you’re ready for goals that actually work in real life, start here.

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Should O&P Prepare for Value‑Based Care? Part 2 

If you’re still on the fence about “getting ready” for value‑based care, Part 2 of this series is where the math gets interesting. We skip the buzzwords and lay out what you actually gain from tightening outcomes, upgrading your professional identity, and acting like a true allied health partner—even if VBC never lands on your doorstep. From sharper clinical decisions to a stronger shield in a fraud‑sensitive world, this is the upside story no one’s telling O&P practices yet. 

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OPIE Software OPIE Software

Should O&P Prepare for Value‑Based Care? A Cost–Benefit Reality Check for Real‑World Practices

Do you really have to change the practice for value‑based care—or can you just keep my head down and do what you do? Instead of doom‑and‑gloom, I want to walk you through a real cost–benefit analysis of tightening outcomes, shifting how people see prosthetists and orthotists. In a world where we are not well understood and where CMS is cracking down on DMEPOS fraud, can we thrive and be a valued part of the Value-based care chain? 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

The Value-Based Care Trap Part 2: The Hidden Costs of Change (and How Not to Get Burned)

People are saying we should fight for value-based care (which means —track outcomes, join networks, prove your value). But almost no one is talking about the bill that comes with that shift. In Part 2, The Hidden Costs of Change (and How Not to Get Burned), we break down the real price tag: data, culture, politics, and risk you don’t control. Before you play the VBC game, you need to know exactly what you’re putting on the table. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

The Value-Based Care Trap Part 1: What We Stand to Gain (and Lose)

Everyone’s talking about “value-based care” like it’s the magic fix for O&P—better outcomes, more respect, maybe even better pay. But what if the same trend that could finally validate your clinical value also sets you up to be squeezed as a disposable line item? In Part 1 of The Value-Based Care Trap, we unpack what VBC really means for prosthetics and orthotics—and why it’s both your best opportunity in years and a quietly loaded bear trap. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Are We Really Fee-for-Service? The O&P Payment Illusion

Do you think O&P lives in a simple “bill the Lcode, get the check” world? Think again. Medicare says we’re fee-for-service, but your day-to-day reality already looks a lot like bundled, episode-based care—with all the risk and none of the control. If you’re still managing your practice as if every visit stands alone, you’re walking blind into the next wave of payment change. Before value-based care hits your doorstep, you need to see the fee-for-service illusion for what it is. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

The Anxiety of Change

Change is coming to your clinic… and your nervous system knows it. Improved software, more visibility, “efficiency initiatives” – no wonder everyone’s on edge. This blog pulls back the curtain on what’s really driving that anxiety and gives you plainspoken, practical ways to handle it. Whether you’re frontline staff, a manager stuck in the middle, or a leader who can’t share every detail, you’ll get specific scripts, mindsets, and moves to lower the stress and increase real cooperation. 

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

The Cost of Leadership

You think leadership is about being respected… until it costs you sleep, friendships, and your “nice boss” reputation. This week I talk about the brutal, unfiltered price tag of leading a small O&P practice: making decisions that hurt people you care about, being quietly resented for doing what’s best, and biting your tongue when rumors swirl. If you’ve ever wondered, “Is it just me, or is this supposed to feel this hard?”—you’re exactly who this was written for. 

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