Your O&P Billing Blueprint Attendee Resources

April 3-4, 2025 | Baltimore, MD

OPIE Mascot dressed as an architect

Meet The Speakers

Woman smiling in business attire, wearing a gray blazer and black top, with long brown hair, against a neutral background.

Kelsey Clem
Senior Customer Success Manager at OPIE Software

Kelsey Clem
Kelsey joined OPIE Software in 2019 after working in various aspects of the customer service industry for 7 years. She has strong communication and time management skills that allow her to be customer-centered in all aspects. Kelsey is highly adept at handling and finding creative solutions to eliminate obstacles for her customers and has a passion for training the product. She would love to connect with you and your staff to chat about any potential for process improvements within OPIE Software.

Michael Hanna Headshot

Michael Hanna, MPA, CDME
Provider Relations Senior Analyst at CGS Administrators

Michael Hanna
Michael Hanna, MPA, CDME, is a Provider Relations Senior Analyst for CGS Administrators, the DME MAC for Jurisdictions B and C. Michael has been involved in the Medicare program since 2007. He is the CGS liaison for both the Jurisdiction B and Jurisdiction C councils. He is the Community Coach for multiple states in Jurisdiction C where he is active in their state association meetings and other educational events held in those states. Michael also participates in several CERT initiatives, working with CMS staff and other MACs to help reduce the overall CERT error rate. He holds two degrees from the University of Missouri.

Smiling person with brown hair wearing a black blazer and a patterned blouse.

Susanne Kasza
Manager of Customer Experience at OPIE Software

Susanne Kazsa
Susanne has over 25 years of experience in the healthcare profession, providing, training, consulting, management, and implementation services, for a wide range of patient care organizations throughout the United States, Canada, and Australia. She has been with OPIE Software since 2015 and utilizes her experiences, education, management, and problem-solving skills, to assist every person she works with. Recently, Susanne joined OPIE’s Events and Education team, and enjoys working with and celebrating the successes of our partners in the O&P Profession.

Smiling person in a light blue shirt against a neutral background

Miles Morrison
Channel Sales Manager at Waystar

Miles Morrison
Miles Morrison is a dedicated Channel Sales Manager at Waystar, a leading healthcare technology company. With a strong background in sales and business development, Miles brings a wealth of experience to his role in driving growth and expanding Waystar’s presence in the market.

Woman in tan blazer and green shirt smiling

Jessica Norrell
Founder, Owner at Mozn Solutions

Jessica Norrell
With nearly 20 years of O&P healthcare experience, Jessica is passionate about helping healthcare practices thrive with strategic project management solutions. She completed her Bachelor of Applied Science in Orthotics and Prosthetics and became a certified prosthetist/orthotist. After gaining experience as a clinician, Jessica received her MBA from William & Mary and began working in healthcare information technology. After several years in IT, Jessica then founded MOZN Solutions, where she now partners with healthcare practices to help them strategically improve their businesses.

Smiling woman with long brown hair wearing a black top

Lesleigh Sisson, CFo, CFm
Founder, CEO at O&P Insight 

Lesleigh Sisson
Lesleigh Sisson, founder and CEO of O&P Insight, started her career in the orthotic and prosthetic profession in 1992. While working in O&P administrative and clinical support roles, Lesleigh recognized the desire to help businesses not only provide excellent patient care, but maintain a healthy, profitable operation. Over the years, Lesleigh has curated her experience to provide support across the spectrum of businesses that exist in the O&P industry, hoping to advance the profession through harmonizing continuity of care from manufacturing to patient care, and even the payer relationship. She is an American Board for Certification (ABC) Certified Fitter of orthotics and mastectomy and received the Sam E. Hammontree, CP Business Education Award in 2018. She is currently a published white paper author and is certified in Patrick Lencioni’s Working Genius curriculum, allowing her to enable others to leverage their leaderships skills and enhance their teams. Lesleigh helps independent O&P businesses to not only survive, but also to thrive in today’s challenging and ever-changing healthcare environment.

Smiling person in a white blouse with short hair.

Stacy Toner
Chief Operations Officer at CBS Medical Billing & Consulting

Stacy Toner
Stacy Toner is the Chief Operations Officer of CBS Medical Billing & Consulting and a Certified Billing & Coding Specialist.  She has been in the Orthotic and Prosthetic profession for thirteen years and has focused her entire career on compliance and revenue cycle management optimization.

Woman smiling with crossed arms wearing a black blazer and polka dot blouse, against a beige background.

Valerie Vastola
Account Manager at CBS Medical Billing and Consulting

Valerie Vastola
Valerie Vastola, an accomplished Account Success Manager at CBS Medical Billing and Consulting, boasts over 25 years of extensive experience in office management software, and corporate administration, and has a profound understanding of Orthotics and Prosthetics (O&P). With a track record of excellence, Valerie excels in developing workflows, implementing processes, and delivering exceptional service to clients. Her expertise extends to Change Management, aiding clients in enhancing their operational efficiency to focus more on patient care.

Person in a vibrant tropical shirt against a white background.

Scott Williamson
Executive Director of Customer Experience at OPIE Software

Scott Williamson
With a tenure spanning over 35 years in business management, Scott Williamson has dedicated over two decades exclusively to the O&P (Orthotics and Prosthetics) arena. He stands tall as the founder and CEO of Quality Outcomes and currently spearheads initiatives as the Executive Director for Education and Business Intelligence at OPIE Software.

Scott's driving mission is clear: to empower and support leaders in the orthotics and prosthetics realm. He does this by offering cutting-edge practice management solutions combined with insightful data analytics intertwined with his background in economics and game theory. This unique approach ensures that decision-making is consistently informed, whether it's about clinical outcomes or business strategies.

Data forms the bedrock of Scott's vision for the O&P profession. His unwavering dedication is evident in his commitment to data-informed collaboration, fostering shared best practices, and refining workflows and care delivery processes. Scott is deeply motivated by the potential of data to propel the entire O&P profession into new realms of excellence.

Beyond his corporate roles, Scott is deeply entrenched in the broader professional community. He has previously donned the hat of president for OPAF (Orthotic and Prosthetic Activities Foundation) and continues to contribute to its mission by currently serving on the board of the Center for Orthotic and Prosthetic Learning. His involvement doesn't stop there. Scott is an integral part of numerous projects that aim to shape and advance the future of the orthotics and prosthetics profession.

Smiling woman with long brown hair wearing a white blouse and a smartwatch, sitting against a plain background.

Michelle Wullstein, CPCO
Manager of Compliance and Education at O&P Insight 

Michelle Wullstein
Michelle has been in the Medicare profession for 18 years and spent most of her career within Noridian Healthcare Solutions, the DME MAC for jurisdictions A and D. She began on the Part B Physician Services side with compliance, billing, customer service, and quality assurance and then transitioned into System Security. In 2011, she made the move to the DMEPOS Outreach and Education division, where she became specialized in orthotics and prosthetics. Michelle joined O&P Insight in 2018 as Lesleigh’s first team member and provides O&P specific medical policy, billing, documentation, and HIPAA compliance support to internal teams and clients. Michelle recently received her AAPC Certification as a Certified Professional Compliance Officer and is eager to help clients strengthen their compliance programs.

Gold Tier Sponsors

Logo of CBS Medical Billing & Consulting LLC with a puzzle piece design and the tagline "Your Practice's Missing Piece."
Logo of Mozn Solutions with stylized text.
O and P Insight Logo

Silver Tier Sponsors

Waystar logo with orange star-like symbol and blue text