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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

The 4 Questions That Will Make Your Best Employees Stay

Too often, bosses discover why their stars leave when it’s too late to do anything about it. Forget exit interviews—get ahead of turnover with these four game-changing questions. If you’re tired of watching your top talent leave for “better opportunities,” it’s time to dig deeper. Discover the proven approach that goes beyond pay and perks to truly understand what motivates your team. Click now to learn how to build trust, boost engagement, and keep your best people on board!

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Does Bureaucracy Drive You Crazy?

I have been preaching process, systems and efficiency for years. But like all things, there is a “dark side” or an unintended consequence of which we must be aware…Bureaucracy! If clear process is good, more clear process is better, right? Way back, when I was learning how to cook (I’m still learning) I found out that adding a little salt while cooking made my eggs taste better. Then I learned about seasoned salt…Oh man…that took my eggs to a whole other level. I wanted to impress some people who were at my house for breakfast, so I added a lot more seasoning salt. No one spit the eggs out (they were too nice), but the eggs were awful. I was so embarrassed. How does this relate to practice management? Read on.

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